Public and Private Hospital Health Care: Service Expectations and Perceptions


Now a day’s health care is very significant to each and every people because they have to live without any health problem. In case of any disease, hospitals are able to diagnose and give treatment to the patients. This study deals with comparing public and private hospitals health care service. The main    focus of the study is service expectations and perceptions of the select hospitals. In these two hospitals, a sample of 400 in-patients is selected to collect the primary data through SERVQUAL model based on convenience sampling. The finding of the study indicates that the perceptions of service in private hospital are higher than the public hospital.

Dr. Gaurav K. Nagh